Guest Experience Coordinator

A guest experience coordinator manages the front desk operations and perform a variety of administrative and clerical tasks. As a guest experience coordinator, you are the first point of contact for each guest. The duties include administrative support across the organization. To be successful, you must have a pleasant personality rooted in customer service. You should be able to deal with emergencies in a timely and effective manner while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working occasional weekend shifts, so flexibility is a plus.

Responsibilities:

• Warmly greet clients, ask their name and check them in on our booking system
• Alert assigned beauticians on their arrival
• Book and confirm appointments via text
• Offer beverages and refreshments
• Welcome walk-ins, answer questions about services and schedule appointments based on availability
• Process transactions (cash and credit cards)
• Inform clients about new services and discounts/sales
• Maintain a tidy reception area
• Capture content of before and afters of each client

Requirements:

• High School Diploma
• Minimum 2 years of customer service experience
• Hands-on experience with office equipment, like printers and POS systems
• Smart time management skills
• Solid communication and organization skills
• Ability to remain calm and professional under stressful circumstances

Perks:

• Starting 15.00 per hour or commission base plus 100% of tips directly to the artist base on performance.
• Salary increase after 1 years’ service and more after 2 years of service even quicker 

EMPLOYEE DISCOUNT - COMPLIMENTARY SERVICES & 50% OFF ALL RETAIL

FAMILY & FRIENDS - A 20% DISCOUNT WHEN BOOKED WITH YOU.

BIRTHDAY PARTY - FOR YOUR BIRTHDAY MONTH, TREAT YOURSELF AND A FRIEND TO A COMPLIMENTARY BROW WAX AND TINT, HAIR TREATMENT, AND COCKTAIL.

OUTINGS & TRAVEL - THE WORK-LIFE BALANCE IS IMPORTANT TO US. ENJOY TIME OUTSIDE OF THE SALON - TEAM VACATIONS, OUTINGS, TRAININGS AND THE OPPORTUNITY TO ATTEND VARIOUS OF HAIR SHOWS.

 HOLIDAY ON US - EXTENDED DAYS OFF FOR THANKSGIVING AND CHRISTMAS BREAK - SPEND THE HOLIDAYS HOME WITH YOUR FAMILY.

 REGULAR SOCIALS, DRINKS AND LUNCHES! - EVERY QUARTER YOUR MANAGER GETS A BUDGET TO SPEND,PAMPERING YOU AND THE TEAM.